How banks can thrive in 2021 and beyond.

White paper
Spring 2021

In the past 12 months, the US banking industry has been forced to accelerate its digital transformation plans in record time. But following a digital-first strategy requires commitment and poses a range of challenges that vary from institution to institution. So how do you ensure you’re on the right track?

In our newest white paper, we set out five digital transformation pillars for banks to follow in 2021 and beyond that drive customer and business value. In it you’ll find:

  • Somo’s exclusive research findings taken from a survey to over 2,000 customers from 20 national and regional banks. The elements that shape their loyalty, the channels they choose to transact with, and the banking services and behaviors they consider as priorities for 2021.

  • Insights and experiences shared with Somo from senior business executives at Wells Fargo, U.S. Bank, and Hawthorn Bank

  • Recent examples of how traditional institutions and challenger banks have innovated to better serve their customers and employees

  • Practical steps for the banking community around adopting new technology, improving ways of working, and building resilience.


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